Refund policy

Return Policy

House of Maambally  Beauty Supply and plus

HOW TO RETURN AN ITEM

 

We want you to be completely happy with your order. If for

any reason you are not satisfied, we will gladly accept your timely Return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee of 10% apply. Merchandise must be returned within 15 days of receipt of  merchandise.

 

RETURNING MERCHANDISE BY

MAIL

 

On the back of the packing slip enclosed with your order,

please note the reason(s) for return and whether you wish to exchange the

item(s) or receive a credit/refund (depending on the original form of payment).

 

Enclose the return section of the packing slip with your

item(s). Please use one of the return labels provided on the front of your

packing slip to ensure proper return address and credit information. Restricted

items must be returned using ground transportation.

 

We will accept returns on all eligible products. You must

return the item within 15 days of your

purchase. Your item must be in its original unused condition to be returned,

unless there is a manufacturer defect.

 

Please keep the packing slip with your return.

 

You are responsible for all return shipping costs. Your order must be shipped with

tracking information method as we cannot be held responsible for any lost or misdirected returns.

 

A full refund after 10% restocking fee and excluding the

original shipping cost, will be issued to your original payment method

within 3 business days after receiving your return.

 

We cannot be

held responsible if your bank has a delay in processing the transaction

back to your account.

 

RETURN EXCEPTIONS

 

l Used merchandise cannot be returned unless defective.

 

l Any product with altered packaging and/or original packaging that  is damaged.

 

l Any product worn and with any odor or styling hair product.

 

l Product is damaged.

 

Sale items.

 

Special orders.

 

Cosmetics.

 

RESTOCKING FEE

 

All items are subject to a 10% restocking fee; this will be

deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Please allow 10 to 14 days for  to process your return.

We don’t exchange any liquid